AlphaTec LLC. Refund Policy
AlphaTec LLC may, but are under no obligation to, honor requests for refunds for the following reasons: Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, AlphaTec LLC may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item; Download issues: You have problems that prevent you from downloading the product. AlphaTec LLC recommends that you contact the 24/7 support team for your browser provider, as AlphaTec LLC ensures that our software can be used with all major browsers, and this problem usually arises from a customer's issue with either their browser, firewall, or network; Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team to be corrected in a reasonable amount of time;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
If you are a current customer on any recurring subscription and wish to cancel, you must give a minimum of THREE business days notice via our support desk at https://AlphaTec.io of your wish to cancel your subscription. If you do not give us three (3) business days’ notice and you are charged for your subscription, no refunds will be given and your access to the software will remain in place until the next billing date at which time your subscription and access will be terminated. Refunds are NOT given “just because” and “just trying it out” is not a valid reason for a refund. Once you initiate your payment, you will have access for the entire month you’ve paid for. If you are a customer on a monthly subscription, no refunds will be given unless unforeseen circumstances arise and the software tool becomes unusable and un-fixable in a reasonable amount of time. In that case, your payment and refund will be prorated based on the amount of time you’ve had working access to the software during your subscription period. If you are a customer on an annual subscription, no refunds will be given unless unforeseen circumstances arise and the software tool becomes unusable and un-fixable in a reasonable amount of time. In that case, your payment and refund will be prorated based on the amount of time you’ve had working access to the software during your subscription period.